June 4, 2018 - PPM - Customer dis(Service)

This week's PET PEEVE MONDAY (PPM) is the state of Customer Service.

Forget the fact, that it is extremely hard to get a LIVE person on the phone as you navigate the Voice-Response-Unit and the maze of options.

Forget the fact that when you finally get a  person on the line, the chances of the customer service (?) agent speaking English is remote.

Forget the fact, that if you want to cancel your service, you need to be transferred several times and many times they intentionally drop your call.

This week, I decided to "cut the cord" on cable.  I had been with Time Warner / Spectrum for 22 years.  All I wanted was the same new introductory rate they offer to "new" customers.  What a terrible marketing model.  They were charging me 35% more after 22 years than someone signing up for their services for the first time.

After cancelling my service on the phone, I had 2 weeks to return the equipment to the local Customer Service Center.  This was the line.  6 stations, 2 agents working.  NICE!!!

I tried to keep the line happy by singing, "Don't Stop Believing" by Journey hoping others would join in with me. It didn't catch on, as the mob turned angry. One disgruntled guy suggested that I sing, Cee Lo Green's "F&#k You."

I'm headed over to the Post Office now to see if I can spread some joy there as well.